{"id":1388,"date":"2022-05-13T11:25:52","date_gmt":"2022-05-13T14:25:52","guid":{"rendered":"https:\/\/rmarqcollection.com.br\/?page_id=1388"},"modified":"2026-01-08T10:21:56","modified_gmt":"2026-01-08T13:21:56","slug":"politica-de-troca-e-devolucao","status":"publish","type":"page","link":"https:\/\/rmarqcollection.com.br\/?page_id=1388","title":{"rendered":"Pol\u00edtica de troca, devolu\u00e7\u00e3o e reembolso"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Caso voc\u00ea n\u00e3o esteja satisfeito com o produto ou tenha se arrependido da compra, voc\u00ea poder\u00e1 solicitar uma troca ou devolu\u00e7\u00e3o em at\u00e9 7 dias contados da data do recebimento do pedido no seu endere\u00e7o. <strong><a href=\"https:\/\/rmarqcollection.com.br\/?page_id=238\" title=\"\">Atendimento<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Condi\u00e7\u00f5es para efetuar uma troca:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Caso queira efetuar uma troca, o produto dever\u00e1 estar em perfeito estado e sem sinais de uso, ou seja, nas mesmas condi\u00e7\u00f5es que voc\u00ea o recebeu. Al\u00e9m disso, \u00e9 indispens\u00e1vel que o item esteja em sua embalagem original.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como solicitar uma troca:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Envie um e-mail para:  <strong>loja@rmarqcollection.com.br<\/strong> ou  <strong>rmarqcollection@gmail.com<\/strong>, informando seu nome completo, n\u00famero do pedido e motivo da troca. Voc\u00ea receber\u00e1 o nosso contato com as informa\u00e7\u00f5es necess\u00e1rias para efetuar a troca.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Condi\u00e7\u00f5es para devolu\u00e7\u00e3o por arrependimento:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Caso voc\u00ea se arrependa da compra, tamb\u00e9m poder\u00e1 devolver o seu pedido em at\u00e9 7 dias contados da data do recebimento do pedido no seu endere\u00e7o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como solicitar uma devolu\u00e7\u00e3o por arrependimento:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Envie um e-mail para: <strong>loja@rmarqcollection.com.br<\/strong>  ou  <strong>rmarqcollection@gmail.com<\/strong>, informando seu nome completo e n\u00famero do pedido. Voc\u00ea receber\u00e1 o reembolso em at\u00e9 30 dias contados da data em que recebermos os produtos devolvidos. O valor ser\u00e1 reembolsado utilizando o mesmo m\u00e9todo de pagamento que voc\u00ea selecionou ao comprar na nossa loja virtual. N\u00e3o haver\u00e1 custo adicional para voc\u00ea receber o reembolso.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Produtos com defeito de fabrica\u00e7\u00e3o:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">De acordo com a legisla\u00e7\u00e3o brasileira, no caso de itens com defeito de fabrica\u00e7\u00e3o, voc\u00ea tem o direito de solicitar a devolu\u00e7\u00e3o em at\u00e9 30 dias, contados da data do recebimento do pedido no seu endere\u00e7o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como solicitar uma devolu\u00e7\u00e3o de produtos com defeito:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Envie um e-mail para: <strong>loja@rmarqcollection.com.br<\/strong> ou <strong>rmarqcollection@gmail.com<\/strong>, informando seu nome completo, n\u00famero do pedido e informa\u00e7\u00f5es sobre o defeito de fabrica\u00e7\u00e3o (descri\u00e7\u00e3o com fotos ou v\u00eddeos). Analisaremos o seu caso em at\u00e9 30 dias contados da data em que recebermos os produtos devolvidos. O valor ser\u00e1 reembolsado utilizando o mesmo m\u00e9todo de pagamento que voc\u00ea selecionou ao comprar na nossa loja virtual. N\u00e3o haver\u00e1 custo adicional para voc\u00ea receber o reembolso.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como devolver os produtos:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Seguindo o estabelecido pelo Direito do Consumidor, os custos de envio da devolu\u00e7\u00e3o de produtos por direito de arrependimento ou itens com defeito de fabrica\u00e7\u00e3o ser\u00e3o cobertos pela nossa loja atrav\u00e9s do processo de log\u00edstica reversa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea receber\u00e1 um c\u00f3digo de autoriza\u00e7\u00e3o de postagem por e-mail ap\u00f3s a sua solicita\u00e7\u00e3o de troca ou devolu\u00e7\u00e3o e dever\u00e1 postar a mercadoria em uma ag\u00eancia dos Correios. N\u00e3o cobrimos os custos de embalagem, por isso, sugerimos que voc\u00ea utilize a mesma embalagem na qual recebeu a sua compra (caso n\u00e3o esteja danificada) ou uma caixa adequada que preserve as pe\u00e7as durante o transporte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\">Entre em contato conosco:<\/h3>\n\n\n\n<figure class=\"wp-block-pullquote alignwide has-small-font-size\"><blockquote><p>Caso voc\u00ea tenha qualquer d\u00favida sobre a nossa pol\u00edtica de troca, devolu\u00e7\u00e3o e reembolso por favor, entre em contato:<br><a href=\"https:\/\/rmarqcollection.com.br\/?page_id=238\" target=\"_blank\" rel=\"noreferrer noopener\"> Clique Aqui<\/a><\/p><\/blockquote><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-3766df3c2b0ae4e29d4d7096364ffaf2 wp-block-paragraph\"><strong>Siga nossas redes sociais. <\/strong><\/p>\n\n\n\n<ul 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c-0.315-0.315-0.51-0.615-0.673-1.035c-0.123-0.317-0.27-0.794-0.31-1.671C4.631,14.688,4.622,14.403,4.622,12 s0.009-2.688,0.052-3.637c0.04-0.877,0.187-1.354,0.31-1.671c0.163-0.42,0.358-0.72,0.673-1.035 c0.315-0.315,0.615-0.51,1.035-0.673c0.317-0.123,0.794-0.27,1.671-0.31C9.312,4.631,9.597,4.622,12,4.622 M12,3 C9.556,3,9.249,3.01,8.289,3.054C7.331,3.098,6.677,3.25,6.105,3.472C5.513,3.702,5.011,4.01,4.511,4.511 c-0.5,0.5-0.808,1.002-1.038,1.594C3.25,6.677,3.098,7.331,3.054,8.289C3.01,9.249,3,9.556,3,12c0,2.444,0.01,2.751,0.054,3.711 c0.044,0.958,0.196,1.612,0.418,2.185c0.23,0.592,0.538,1.094,1.038,1.594c0.5,0.5,1.002,0.808,1.594,1.038 c0.572,0.222,1.227,0.375,2.185,0.418C9.249,20.99,9.556,21,12,21s2.751-0.01,3.711-0.054c0.958-0.044,1.612-0.196,2.185-0.418 c0.592-0.23,1.094-0.538,1.594-1.038c0.5-0.5,0.808-1.002,1.038-1.594c0.222-0.572,0.375-1.227,0.418-2.185 C20.99,14.751,21,14.444,21,12s-0.01-2.751-0.054-3.711c-0.044-0.958-0.196-1.612-0.418-2.185c-0.23-0.592-0.538-1.094-1.038-1.594 c-0.5-0.5-1.002-0.808-1.594-1.038c-0.572-0.222-1.227-0.375-2.185-0.418C14.751,3.01,14.444,3,12,3L12,3z M12,7.378 c-2.552,0-4.622,2.069-4.622,4.622S9.448,16.622,12,16.622s4.622-2.069,4.622-4.622S14.552,7.378,12,7.378z M12,15 c-1.657,0-3-1.343-3-3s1.343-3,3-3s3,1.343,3,3S13.657,15,12,15z M16.804,6.116c-0.596,0-1.08,0.484-1.08,1.08 s0.484,1.08,1.08,1.08c0.596,0,1.08-0.484,1.08-1.08S17.401,6.116,16.804,6.116z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Instagram<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-facebook wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/rmarqcollection\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 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c0,1.115,0.394,1.869,0.394,1.869s-1.302,5.279-1.54,6.261c-0.405,1.666,0.053,4.368,0.094,4.604 c0.021,0.126,0.167,0.169,0.25,0.063c0.129-0.165,1.699-2.419,2.142-4.051c0.158-0.59,0.817-2.995,0.817-2.995 c0.43,0.784,1.681,1.446,3.013,1.446c3.963,0,6.822-3.494,6.822-7.833C20.394,5.112,16.849,2,12.289,2\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Pinterest<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-tiktok wp-block-social-link\"><a href=\"https:\/\/www.tiktok.com\/@rmarq.collection\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 32 32\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16.708 0.027c1.745-0.027 3.48-0.011 5.213-0.027 0.105 2.041 0.839 4.12 2.333 5.563 1.491 1.479 3.6 2.156 5.652 2.385v5.369c-1.923-0.063-3.855-0.463-5.6-1.291-0.76-0.344-1.468-0.787-2.161-1.24-0.009 3.896 0.016 7.787-0.025 11.667-0.104 1.864-0.719 3.719-1.803 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s4.203-0.006,7.001-0.209c0.391-0.047,1.243-0.051,2.004-0.847c0.6-0.607,0.795-1.985,0.795-1.985s0.2-1.618,0.2-3.237v-1.517 C22,9.62,21.8,8.001,21.8,8.001z M9.935,14.594l-0.001-5.62l5.404,2.82L9.935,14.594z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Youtube<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-threads wp-block-social-link\"><a href=\"https:\/\/www.threads.com\/@rmarqcollection\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16.3 11.3c-.1 0-.2-.1-.2-.1-.1-2.6-1.5-4-3.9-4-1.4 0-2.6.6-3.3 1.7l1.3.9c.5-.8 1.4-1 2-1 .8 0 1.4.2 1.7.7.3.3.5.8.5 1.3-.7-.1-1.4-.2-2.2-.1-2.2.1-3.7 1.4-3.6 3.2 0 .9.5 1.7 1.3 2.2.7.4 1.5.6 2.4.6 1.2-.1 2.1-.5 2.7-1.3.5-.6.8-1.4.9-2.4.6.3 1 .8 1.2 1.3.4.9.4 2.4-.8 3.6-1.1 1.1-2.3 1.5-4.3 1.5-2.1 0-3.8-.7-4.8-2S5.7 14.3 5.7 12c0-2.3.5-4.1 1.5-5.4 1.1-1.3 2.7-2 4.8-2 2.2 0 3.8.7 4.9 2 .5.7.9 1.5 1.2 2.5l1.5-.4c-.3-1.2-.8-2.2-1.5-3.1-1.3-1.7-3.3-2.6-6-2.6-2.6 0-4.7.9-6 2.6C4.9 7.2 4.3 9.3 4.3 12s.6 4.8 1.9 6.4c1.4 1.7 3.4 2.6 6 2.6 2.3 0 4-.6 5.3-2 1.8-1.8 1.7-4 1.1-5.4-.4-.9-1.2-1.7-2.3-2.3zm-4 3.8c-1 .1-2-.4-2-1.3 0-.7.5-1.5 2.1-1.6h.5c.6 0 1.1.1 1.6.2-.2 2.3-1.3 2.7-2.2 2.7z\"\/><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Threads<\/span><\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Caso voc\u00ea n\u00e3o esteja satisfeito com o produto ou tenha se arrependido da compra, voc\u00ea poder\u00e1 solicitar uma troca ou devolu\u00e7\u00e3o em at\u00e9 7 dias contados da data do recebimento<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com 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